Privacy Policy

At Yamamoto Mokkōjo, a purveyor of handmade furniture manufacturing and design, your privacy is paramount. This Privacy Policy outlines how our online platform collects, uses, and protects your personal information when you engage with our services. Our services encompass custom furniture design and fabrication, wood selection and sourcing, furniture restoration and repair, traditional joinery techniques, bespoke cabinetry, consultations for interior wood elements, and furniture finishing and maintenance services. We are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

Yamamoto Mokkōjo is a Japanese company specializing in bespoke handmade furniture and related services. Our address is:

Yamamoto Mokkōjo
295-1, Higashiyama-dori, Higashiyama-ku,
Kyoto, Kyoto Prefecture, 605-0862, Japan

Information We Collect

We collect various types of information to provide and improve our services to you.

Information You Provide to Us

This includes personal data you actively provide when you inquire about our services, place an order, or engage in consultations:

• Contact Information: Such as your name, postal address (for project delivery or site visits), and telephone number, which enables us to communicate with you about your projects and orders.
• Project Details: Information specific to your furniture requirements, including dimensions, material preferences, design ideas, functional needs, and any photographs you provide of your space or existing furniture for restoration or design consultation purposes.
• Inquiry Details: Any information you share when requesting a consultation, asking questions about our services, or providing feedback.
• Payment Information: While we utilize secure third-party payment gateways for transactions, we may receive confirmation details related to your payments and your billing address.

Information We Collect Automatically

When you visit our site, certain information may be collected automatically through cookies and similar technologies:

• Usage Data: This includes your Internet Protocol (IP) address, browser type, operating system, referring pages, pages you view on our site, and the time spent on those pages. This data helps us understand how users interact with our online platform.
• Cookies and Tracking Technologies: Our site uses cookies to enhance your user experience, analyze site traffic, and understand user behavior.

How We Use Your Information

We use the collected information for various purposes related to our services:

• To provide and fulfill the services you request, including custom furniture design and fabrication, wood selection, restoration, and cabinetry.
• To communicate with you regarding your inquiries, orders, consultations, and service updates.
• To process transactions and manage payments for our services.
• To improve our site, services, and overall customer experience.
• To understand how our online platform is used for analytical purposes.
• To comply with legal obligations and resolve any disputes that may arise.

Sharing Your Information

We may share your personal information with third parties in specific situations, always with appropriate safeguards:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our site and providing our services, such as payment processors, delivery services for furniture, and analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your explicit consent for specific purposes.

Data Security

We are committed to protecting your personal information. We implement robust technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means retaining information related to your orders and services for a period necessary to manage any follow-up services, warranties, or legal obligations.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our site uses "cookies" to collect information and improve our service. Cookies are small data files placed on your device. We use them for essential website functionality, analyzing site traffic, and understanding user behavior. You have the option to accept or refuse these cookies and to be notified when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service effectively.

International Data Transfers

As Yamamoto Mokkōjo is based in Japan, your personal information may be processed and stored in Japan. If you are accessing our site from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan, where our servers are located and our central database is operated. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us by postal mail at:

Yamamoto Mokkōjo
295-1, Higashiyama-dori, Higashiyama-ku,
Kyoto, Kyoto Prefecture, 605-0862, Japan